Terms & Conditions

Products available for sale on this website are subject to these terms and conditions. By purchasing products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase.

Trademarks

All trademarks and registrations are the property of their respective owners.

Copyright

All text, images, pictures and photographs are copyright of the respective manufacturer's and/or JAM-Sport (UK) Ltd. Any use of text or pictures without the owner's consent or written prior permission will be considered an infringement of copyright.

Your representations

You represent and warrant that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase goods or services on this site. You also warrant that all information you have provided is accurate and true.

Prices

All prices stated on the website are inclusive of VAT, but exclusive of delivery costs, except where stated. Prices and availability of products may be changed at any time without notice. Prices in retail stores may be different to the prices shown on this website. To be entitled to purchase any product from any of the retail stores, at the website price, please bring a printout of the required item(s).

Payment

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus VAT and delivery costs. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will be cancelled immediately.

Title

Title to the product passes at the time of despatch from our warehouse. We are not liable for any loss or damage caused during delivery.

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

Order availability

We will ship products that are in stock within 3-4 working days of receiving your order. We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail telling you how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

Returns

Returning Goods within the 7-Day Distance Selling Regulations (2000)

If you wish to return a product purchased from us, you may do so within 7 working days of receiving the product. Please include the order number (if an on-line purchase) to enable us to trace the order. We will refund the price of the product, less any delivery costs charged, unless the product is defective, in which case we will also refund the initial delivery costs. Certain exclusions apply (listed below).

Products returned for refund must be in the original packaging (ie outer carton) with no damage to the boxes or equipment. Items returned for refund which have any damage to internal packaging/wrapping, instruction manuals or damage to the outer box, will be subject to a handling charge.

Items returned for refund or exchange which have been tested, trialled, or used will be subject to a greater handling charge. Any items returned with packaging missing/damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer.

Any items that wish to be returned after the 7-day Distance Selling Regulations Notification period (and within 28 days of purchase) will be subject to a minimum 25% handling charge.

This is in addition to your statutory rights (returns within 7 days).

Where carriage was included FREE OF CHARGE within the initial order then we reserve the right to refund the purchase price less a charge of £6.99 for UK-mainland orders and £15.00 for UK (non-mainland orders, ie N. Ireland, Jersey, IOM, Channel Islands).

Please note that Software (unless it is still factory sealed and 100% intact) cannot be returned and is exempt from the 7-day Distance Selling Regulations. Custom made items or products altered or designed as per customer's specifications cannot be returned or refunded (i.e. cut cable, acoustic shelves, custom bass boxes).

Faulty Goods

Any items returned faulty (which have been purchased and returned within 14 days) will be replaced and sent back to the customer carriage free.

Any items which develop a fault after 14 days of purchase will be serviced by our acting authorised service centre. Booking the faulty item is a simple procedure which can be done on-line. A returns authorisation number (R/A) will be issued once all the details have been submitted. The item will be collected from an address you provide and returned back to you once serviced. There are no charges for this service. Please allow 14 - 30 days for warranty work to be carried out.

We recommend that you return items by Royal Mail registered post for safe delivery.

Faulty goods returned which have been inspected by our engineers and found not to be faulty will be returned to the customer and will incur an appropriate carriage charge (£10 maximum for UK mainland). It is therefore very important that all items are checked for a legitimate fault, by the customer, before booking them in or returning them back to us.

Most items carry 12 months' warranty.

Faulty items can only be collected from UK mainland and N. Ireland addresses. The return carriage charges quoted are for UK mainland only - other areas will incur additional charges.

These Terms & Conditions of warranty and sale are in addition to your Statutory Rights. Your Statutory Rights remain unaffected.

We are committed to protecting your privacy, while providing you with the best service available. This privacy policy sets out how we will deal with information we receive about you.

Personal Information

We collect information from you when you register on our site and when you make a purchase from us. We use this information to process this order and to contact you if there are any queries in relation to the order. We may need to share your information with third parties, eg delivery companies or credit card companies, in relation to your order. Except in these circumstances your information will not be shared with any third parties unless required by law.

Cookies

A cookie is a small piece of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We use cookies to allow you to customize certain aspects of the site and to measure overall traffic patterns on our site. Cookies served by us do not gather demographic information about our users.

Log Files

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Links

Our Web site may provide links to third party sites (manufacturers websites for example). Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted on your computer before being transmitted over the internet. They are only decrypted after they reach our server.